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Police officers are professional communicators.
This one-day seminar focuses on the role of effective verbal skills in achieving law enforcement objectives. Participants will identify the necessary skills for developing verbal excellence and learn how to practice Strategic Interaction to facilitate Voluntary Compliance.

Police Departments CANNOT afford to have officers,
who CANNOT communicate with professionalism.

This course is appropriate for BOTH sworn and civilian personnel and will benefit anyone interested in improving their persuasive skills and abilities to encourage cooperation!

Emphasis is given to specific techniques that:
      ensure officer safety
      reduce citizen complaints
      eliminate wasted time in court
      enhance law enforcement professionalism

Participants develop an appreciation of the power of words to
       diffuse hostile behavior
      counsel victims,
      interview suspects and witnesses
      facilitate voluntary compliance

Objectives

Enhance the professionalism and personal effectiveness
   of each participant

Encourage more appropriate and competent verbal behavior
   while on duty

Reduce the problems, stress, and costs associated with verbal mistakes

Eliminate inappropriate, unethical, and unprofessional
    language in uniform

Identify the central principles of dealing with difficult people

Learn to effectively respond to motorists, citizens, and community groups.

What you will learn

The Secrets of Power, Compliance, and Motivation

Ancient Principles of Persuasion

Ways to Respond to Criticism with Professionalism

How to Confront Verbal Deception and Encourage Honest Relationships

How to Assess Your Verbal Strengths

What you have to STOP doing to improve your verbal effectiveness

How to Develop Communication Plans for any difficult situation best handled with words

The Counseling Interview

The Four Great Arts of Strategic Interaction

Your Critical Verbal Skills

"Encouraging Professional Success"

Chief Frank M. deGraffenried, Auburn Alabama Police Department
(334) 501-3110, fdegraffenried@auburnalabama.org
“As Police Chief for the City of Auburn, Alabama,I asked him to come to Auburn and present classes to all of my officers on “Communication Excellence for Law Enforcement”. I was not disappointed. He quickly gained the attention of every person in the auditorium, provided them with communication (and life) skills they could use immediately, and had the entire class giving him what he wanted (enthusiastic applause) when the session ended. I actually had many officers come to me afterwards and express gratitude for having Dr. Polansky provide this training. He is definitely a “high-octane” motivator and educator and will offer a boost to any department’s professionalism and morale! With law enforcement responsibility for fifty thousand citizens and over twenty-four thousand Auburn University students, communication skills are the greatest tool an officer can have in his/her toolbox!

Sergeant Laurie Sorenson, Endicott New York Police Department, Community Services
(607) ((757-2471, lsorensen@endicottpd.org
Dr.Polansky’s class on Communication Excellence in Law Enforcement was full of useful and pertinent information for both patrol and administrative officers. One of our patrol veteran’s of nearly 20 years gave feedback after the class of, “I wished I’d learned some of these principles 20 years ago, I could have saved myself a great deal of trouble”. Not only is the information that Dr.Polansky provides critical to the overall success of anyone who wishes to have a career in law enforcement, the manner in which he delivers the principles of successful communication is captivating. Due to the importance of refined communication skills to our officer’s success in the field, Dr.Polansky was the first professional speaker our agency has hosted in our 100 year history. It was money well spent and we look forward to hosting him again.

Chief David Cathcart, Conyers Georgia Police Department
(770) 929-4201, david.cathcart@conyersga.com
Dr. Brian Polansky offers an entertaining and very informative seminar in how to deal with people. Dr. Polansky gives many good tips and insights in dealing with difficult people in these seminars while wrapping them in an entertaining narrative style which keeps the listener engaged. My staff got a great deal of useful ideas from his seminar, and many people who went into the seminar thinking it would not help them were surprised to find out that it did. Overall, I would highly recommend Dr. Polansky's seminars as a way to get your staff thinking about different ways to communicate and handle difficult people.

Lt. Jennifer Tomlin
Arkansas Department of Correction
870-540-9110
Jennifer.tomlin@arkansas.gov
Dr. Polansky brought it home for me. As a single mother of three daughters I needed a different approach to communication. May keep me out of the prison I work for!
I have been a trainer for 20+ years and he managed to both keep me engaged and taught me about myself.