Communicating with Difficult Clients and Colleagues

Professional Development Workshop
Four or Eight Hours

This practical and applied workshop identifies the proven strategies and verbal tactics used by professional communicators to manage difficult personalities and encourage voluntary compliance from others.

Workshop Logistics

Communicating with Difficult Clients and Colleagues is either a four or eight-hour workshop and identifies specific strategies for responding with professionalism in difficult situations. Dr. Polansky offers plans for asserting your ideas, goals, and requests. Learn to facilitate willing compliance with your suggestions in a wide variety of personal and professional settings. These proven models of cooperation allow you to get things done without lingering resentment and hurt feelings.

This informative and entertaining workshop has empowered thousands of workshop participants and includes a workbook full of activities and resources for continued professional development.

Participants

Anyone seeking advanced skills of persuasion, practical tools of human motivation, enhanced verbal influence, and strategies for responding professionally in difficult situations.

Police officers, medical professionals, supervisors, managers, sales specialists, attorneys, engineers, educators, bankers, accountants, judges, business owners, administrators, counselors, and support professionals have all taken advantage of this opportunity to learn to apply the strategies of persuasively interaction.

Objectives

• Enhance the verbal professionalism and personal effectiveness of each participant
• Identify the critical verbal skills of persuasive interaction and human motivation
• Present proven strategies and models for ensuring voluntary compliance
• Encourage appropriate and professional behavior in difficult situations with others

What you will learn

• Why People are Difficult and How to Earn Anyone's Cooperation
• Your Most Important Tool of Persuasion
• The Principles of Ancient Rhetoric and Contemporary Negotiation
• The Five Steps to Enhancing Your Social Power
• Being Persuasive is Managing Perceptions
• The Most Powerful Sentence You Can Say to Get Your Way
• How to Avoid Creating Difficult Situations
• The R.E.A.C.T. Model of Persuasive Interaction
• How to Respond to Liars, Back-Stabbers, Exploders, and Complainers
• How to Develop Communication Plans for Generating Voluntary Compliance

"Encouraging Professional Success"

Calendar

Arrow Ridge Publishing

Participant Comments

ARSCPA Open Enrollment for Accounting Professionals

Contact Info Polansky & Associates