Learn to say the right words, at the right time to improve Customer Service, Manage Conflicts, and handle Critical Conversations. Program includes a workbook full of activities, assessments, and resources for continued commitment to professional development.
Anyone seeking advanced verbal skills, enhanced professionalism, enriched relationships, greater personal power, more personal influence, and assured personal success. Engineers, educators, bankers, doctors, nurses, police officers, accountants, judges, sales professionals, business owners, administrators, counselors, and business professionals have all taken advantage of this opportunity to assess their use of words in personal interactions and learn the practical and effective philosophy and principles of Communication Excellence.
What You Will Learn
The Four Great Arts of Communication
Your Most Important Communication Skill
How to Develop Communication Plans for Any Difficult Conversation
The Five Most Powerful Words Available
The Five Questions Everyone Wants Answered
The One Thing Everyone Needs to Hear and is Afraid to Ask
The Common Verbal Trait Found in All Successful People
"Encouraging Professional Success"
"Great gift in your ability to present complex information to a
diverse audience with great simplicity, accuracy, humor, and
"Relevant useful information, it opened up a completely different way of dealing with others for me. Excellent content and delivery."
"Instructor is very dynamic. Wonderful program and very interesting. Provided me with useful tools to deal with people more effectively."
"Outstanding seminar. Dr. Polansky really opened up my eyes, not only to effective communication, but to myself."
"I learned new approaches in communicating with people - great seminar!"
Dr. Polansky was very knowledgeable and enthusiastic. He did a wonderful job! The way we respond or react to a person's behavior plays a significant role in the overall outcome of the situation. This class should be offered to every member of our organization including supervisors and administration."
Dr. Polansky grabs your attention and provides you with communication skills that are very useful. Very informative, lots of energy."
"It was truly an engaging and informative class. I know that I will be able to use what I learned with my fellow employees."
"All I can say is EXCELLENT. I really enjoyed the training. It was fun and educational."