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Customer Service
Excellence |
Helping others is a noble and verbal activity. This practical and applied workshop shows you how to facilitate and encourage customer service excellence through strategic verbal interaction. Discover what customers really want and identify the factors that enrich and encourage positive business and personal relationships.
Workshop Logistics
Customer Service Excellence
is a four or eight hour workshop and identifies specific strategies for responding with professionalism in customer service. Excellent communication is excellent service. Dr. Polansky offers plans for avoiding problem interactions with clients and customers and ensuring that every interaction is positive and productive. Learn to appropriately handle complaining, frustrated, and angry customers with style and dignity. This informative and entertaining workshop has empowered thousands of workshop participants and includes a workbook full of activities and resources for continued professional development.Participants
Anyone who ever has direct contact with your clients: account managers, business development professionals, customer service, phone and technical support, training, and sales professionals interested in improving business by improving their ability to develop client relations and ensure customer loyalty. Attendees for this course come from all industries and professions.
Objectives
What you will learn
"Encouraging Professional Success"