Verbal Skills for Professional Excellence
A blueprint
for building positive client relations, commitments to your service, and
client loyalty.
Workshop Logistics
Managing and Enhancing Client Communication is
conducted as a four-hour workshop and is adapted specifically for the
sponsoring audience. Fast-paced, jam-packed session includes a program
workbook full of activities, assessments, and resources for continued
professional development.
Participants
Anyone who ever has direct contact with your clients: account
managers, business development professionals, customer service, phone
and technical support, and sales professionals interested in improving
business by improving their ability to develop client relations and
ensure customer loyalty. Attendees for this course come from all
industries and professions.
Objectives
- Identify the central principles of successful business relationships
- Enhance the professionalism and personal effectiveness of each
participant
- Encourage collaborative business partnerships based on exceeding
expectations
- Earn the respect, trust, and loyalty of your business partners and
clients
- Learn to conduct professional client consultations and present
credible alternatives
What you will learn
- How to Create Business Partnerships from Working Relations
- Define Client Needs and Expectations
- Adapt to Different Client Styles of Business
- Master the Four Levels of Active Listening
- The Five Skills of Creating Goodwill
- Project a Positive, Credible Professional Image
- The Five Questions Everyone Wants Answered
- Manage Helping Conversations and Client Advising
- Tips for Suggest Alternatives and Securing Commitment to Your
Service
- The Most Powerful Sentence in Client Relationships
- The One Thing Your Client Needs to Hear and Is Afraid to Ask
- Bring Hidden Resistance into the Open
- Discover What Customer Service Really Means to Your Clients
- When to End a Client Relationship (and How to do it)
"Encouraging Professional Success"