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Dr. Polansky

 

 

 

 

 

 

 

 

 

 

Verbal Fitness for 
Municipal Professionals  
 
Advanced Verbal Skills for Professional Excellence

 

 

Municipal Professionals work in a unique environment. 
Unique expectations.  Unique constraints.  Unique opportunities. 

This advanced eight-hour seminar focuses on the role of effective verbal skills in
achieving municipal objectives. 

Participants will identify the
advanced skills for developing verbal fitness and learn how to practice
Strategic Interaction to facilitate Voluntary Compliance.

This course is appropriate for BOTH sworn and civilian personnel and will benefit anyone interested in improving their persuasive skills and abilities to encourage cooperation!

Emphasis is given to advanced techniques that:
      ensure safety 
      reduce complaints
      enhance professionalism


Objectives

  • Enhance the professionalism and personal effectiveness 
       of each participant
  • Encourage more appropriate and competent verbal behavior 
       while on duty
  • Reduce the problems, stress, and costs associated with verbal mistakes
  • Eliminate inappropriate, unethical, and unprofessional 
        language
  • Identify the central principles of dealing with difficult people 

What you will learn

  • Your Most Important Verbal Skill
  • Principles of Handling People Professionally
  • How to make someone feel Important and Appreciated
  • How to Manage Perceptions to Manage Conflict
  • How to Assess Your Personal Power
  • Required Steps to  improve your verbal effectiveness
  • What to Say to Get People to Do What YOU Want
  • Demonstrating Empathy, Sympathy, and Encouragement
  • How to Raise Delicate Issues with Difficult People
  • Your Most Valuable Verbal Skill

"Encouraging Professional Success"

 

 

 

 

 

 

 

 

Calendar

Arrow Ridge Publishing

Participant Comments

ARSCPA
Open Enrollment for Accounting Professionals

Contact Info
Polansky & Associates