This advanced one-day seminar focuses on the role of effective verbal skills in achieving professional objectives. 

Participants will identify the advanced skills for developing verbal fitness and learn how to practice Strategic Interaction to facilitate Voluntary Compliance.

This course will benefit anyone interested in improving their persuasive skills and abilities to encourage cooperation!

Emphasis is given to advanced techniques that:
      ensure safety 
      reduce complaints
      enhance professionalism

Objectives

• Enhance the professionalism and personal effectiveness 
     of each participant
• Encourage more appropriate and competent verbal behavior 
     while on duty
• Reduce the problems, stress, and costs associated with verbal mistakes
• Eliminate inappropriate, unethical, and unprofessional 
      language
• Identify the central principles of dealing with difficult people 

What you will learn

• Your Most Important Verbal Skill
• Principles of Handling People Professionally
• How to make someone feel Important and Appreciated
• How to Manage Perceptions to Manage Conflict
• How to Assess Your Personal Power
• Required Steps to  improve your verbal effectiveness
• What to Say to Get People to Do What YOU Want
• Demonstrating Empathy, Sympathy, and Encouragement
• How to Raise Delicate Issues with Difficult People
• Your Most Valuable Verbal Skill

"Encouraging Professional Success"