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Municipal Professionals work in a unique environment.
Unique expectations. Unique constraints. Unique opportunities.

This advanced eight-hour seminar focuses on the role of effective verbal skills in achieving municipal objectives.

Participants will identify the advanced skills for developing verbal fitness and learn how to practice Strategic Interaction to facilitate Voluntary Compliance.

This course is appropriate for BOTH sworn and civilian personnel and will benefit anyone interested in improving their persuasive skills and abilities to encourage cooperation!

Emphasis is given to advanced techniques that:
      ensure safety
      reduce complaints
      enhance professionalism

Objectives

Enhance the professionalism and personal effectiveness
   of each participant

Encourage more appropriate and competent verbal behavior
   while on duty

Reduce the problems, stress, and costs associated with verbal mistakes

Eliminate inappropriate, unethical, and unprofessional
    language

Identify the central principles of dealing with difficult people

What you will learn

Your Most Important Verbal Skill

Principles of Handling People Professionally

How to make someone feel Important and Appreciated

How to Manage Perceptions to Manage Conflict

How to Assess Your Personal Power

Required Steps to improve your verbal effectiveness

What to Say to Get People to Do What YOU Want

Demonstrating Empathy, Sympathy, and Encouragement

How to Raise Delicate Issues with Difficult People

Your Most Valuable Verbal Skill

"Encouraging Professional Success"