|
Verbal Fitness for Patrol
& Community Policing
Verbal Skills for
Professional Excellence |
Patrol officers are professional communicators.
This is the course that REDUCES the #1 Citizen Complaint:
"I didn't like the way that officer talked to
me."
This is
a course typically presented to
audiences
of Patrol Officers, COP, and "front-line officers".
Clients include the Arkansas State Police Academy and
The Austin and Fort Worth Texas Police Recruit Schools.
Course
Content includes
Verbal/Non-Verbal
Issues in Conducting Traffic Stops,
Communicating
with the Mentally Ill,
Emotional Intelligence and
Emotional Survival,
and Advanced Verbal
De-Escalation Techniques.
This seminar focuses on the role of effective verbal skills
in
achieving law enforcement objectives. Participants will identify the
necessary skills for developing verbal excellence and learn how to
practice
Strategic Interaction to facilitate
Voluntary Compliance.
Police Departments CANNOT afford to have officers,
who CANNOT communicate with professionalism.
Emphasis is given to specific techniques
that:
ensure officer
safety
reduce citizen complaints
eliminate wasted time in court
enhance law enforcement professionalism
Objectives
- Enhance the professionalism and personal effectiveness
of each participant
- Encourage more appropriate and competent verbal behavior
while on
duty
- Eliminate inappropriate, unethical, and unprofessional
language in
uniform
- Learn to effectively respond to motorists, citizens, and community
groups.
What you will learn
The Secrets of Power, Compliance, and Motivation
Ways to Respond to Criticism with Professionalism
What you have to STOP doing to improve your verbal effectiveness
The Counseling Interview
The Four Great Arts of Strategic Interaction
How Verbally Ensure Voluntary Compliance
"Encouraging Professional Success"